7 ways that artificial intelligence will continue to heighten the need for people

By | December 5, 2018

As artificial intelligence projects roll out, organizations will need to rethink the definition of the “work” that people will do. The future of work will become one of the largest agenda items for policy makers, corporate executives and social economists, says Sanjay Srivastava, chief digital officer at Genpact, a professional services firm focusing on digital transformation.

Despite the strong and inherently negative narrative around the impact on jobs, the bulk of the impact from the automation of work through AI will result in a “displacement” of work, not a “replacement” of work. Srivastava offers seven areas in which human knowledge and expertise will be a critical requirement in AI projects.

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